FAQ

1. What we believe in?

• We believe in love, friendship, respect, empathy & diversity.


• We also believe Persian dating should be better; and although we are far from perfect we are doing our best every day to provide a better product and service for everyone.

 

2. What is Jigar?

• Jigar is a dating app primarily connecting Persians around the world to form meaningful relationships.


• When the founder drove to Los Angeles in search of a partner he realized a gap and need that many Persians including himself living outside the country are facing; and that is finding love and a lifetime partner preferably with the same culture and background.

 

Our mission: is to connect Persians around the world to form meaningful relationships.


Our vision: is to enhance the Persian dating experience for everyone.

 

3. What does Jigar mean?

• The term “Jigar” is mostly used for close friends, meaning heart, love and beloved.

 

4. How does it work?

• You can the filter the users by clicking on the icon on the top right based on (asl) age, sex & location.


• You can swipe right (Like) or left (Nope) on every profile.


• The users who both receive a right swipe (Like) from each other will match.


• You can then view your matches and message them using the messaging icon on the bottom right.

 

5. How do I join?

• You can download the app via App store (iOS) and Google Play store (Android).


• You can then register using your Apple ID, Facebook or Cell number.


• Once you complete all the information you can use the service and start swiping.


• Please note invalid/inappropriate photos, non-sense bios, fake accounts will be immediately removed and in some cases blocked from being able to re-register.

Our users experience, time & safety is our biggest priority hence we kindly ask everyone to keep things real, fun, friendly and professional.

 

6. How do I edit my profile?

• After creating a profile you can click on the bottom left Profile icon and edit your Basic Info, Bio, Photos & Interests.

 

7. How does messaging work?

• Once you match with a user meaning both parties have Liked (Swiped Right) on each other’s photos, you can send a message right away or click on the messaging icon on the bottom right to start chatting.

 

8. Can I edit/delete a message?

• Only Gold Members (JigarTalas) can edit or unsend/delete a message.

 

9. Can I send photos/voice with a user I matched with?

• Only Gold Members (JigarTalas) can send photos & voice.

 

10. Why are photos/voice sent via messages deleted after seen/played once?

• Our messaging feature enables only temporary picture/voice sharing.


• We also discourage/prevent screenshots.

 

11. Can I make phone calls or video calls with a user I matched with?

• Only Gold Members (JigarTalas) can make phone/video calls to only users they match with.

 

12. How can I unmatch/block/report someone?

• You can Unmatch or Report & Block:

 

• In the swipe stack: by clicking on the Report link on the bottom of each profile.


• On users profile: by clicking on the top right 3 dots icon when you view their profile via messaging.

 

13. I accidently unmatched someone, what now?

• Unfortunately neither of you can re-match anymore.

 

14. Can I undo a Like, Nope, SuperLike?

• You can undo one step for a Like, Nope, SuperLike using the back icon on the top left.


• This feature can be used multiple times however, it will only undo one step. Meaning it will undo your last action only.

 

15. Subscription Renewal?

• Subscription will automatically be renewed.

 

16. What is Jigars Worldwide?

• It’s a filter that shows: Hot, Popular, New, Nearby members.


• You can view Jigars Worldwide by clicking on the globe icon on the top right corner.

 

17. Who are Hot & Popular members?

Hot members: are the featured members who purchased “JigarOnFire – Worldwide”.


Popular members: are the members who received the most SuperLikes within the past 7 days.

 

18. What is JigarTala Membership?

• JigarTala is our Gold membership which allows users to unlock extra features such as:

 

o Gold Profile: Adds a gold border on to your profile picture
o Read Receipts: Displays a  for sent and a  for read messages
o Edit/Unsend Messages: Allows you to edit/unsend messages at anytime
o Share Photos: Allows you to share temporary photos that can only be viewed once
o Enable Voice: Allows you to send temporary voice messages
o Enable Call: Allows you to make phone calls
o Enable Video: Allows you to make video calls without sharing your number

 

19. What are SuperLikes?

• SuperLikes boosts your likes which helps your profile to be seen on the users home page when they next login


• You get 1 Super Like a day for FREE but also have the option to purchase more.

 

20. What is JigarOnFire booster?

• It’s an add-on feature that boosts your profile in order to be seen more.

There are 2 types:

Local booster: Boosts your profile within your area/country and priorities your profile in the swipe stack for 24 hours.


Worldwide booster: Boosts your profile all around the world for 24 hours and also lists your profile under the Hot section under Jigars Worldwide (the globe icon on the top right).

 

21. How do I cancel my JigarTala membership?

To cancel your subscription using your iPhone:


o Open your iPhone Settings
o Click on your name, then click Subscriptions
o Select the subscription you want to cancel
o Click Cancel Subscription
For more guidance or support on cancelling your subscription, please refer to Apple Support

 

To cancel your subscription using your Android phone:


o Ope the Google Play app
o At the top right, tap the profile icon
o Click on Payments & Subscriptions, and then Subscriptions
o Select the subscription you want to cancel
o Click on Cancel Subscription

 

22. Why was one of my photos removed?

• We do not allow inappropriate, fake, nude, photos of others (including celebrities), copyrighted or any advertisement photos/material. If you believe your photo was removed by mistake please contact us.

 

23. Why was my bio edited/removed?

• In the bio section please write a little about yourself and/or what you are looking for. Please avoid writing anything else: (i.e. random characters, gibberish, ads etc…)


• If you believe your bio was edited/removed by mistake please contact us.

 

24. Do I have to pay for Jigar or is it free?

• We offer an optional subscription package JigarTala and single/multiple-use paid services JigarOnFire, SuperLike unlocking extra features.